Wenoc Beauty Return and Cancellation policy
We’re committed to making returns and cancellations simple and straightforward. Here’s everything you need to know.
Returns
If you need to return an item, the Wenoc return and cancellation policy allows you to do so within 14 working days from the day after you receive your goods. Returns are only accepted if the item is unopened and unused, unless it is defective or damaged. Products that are sealed or shrink-wrapped may only be returned if defective, provided they have not been opened or had their seals removed.
Wenoc Beauty return and cancellation procedure
To process your return efficiently, please follow these steps:
- Contact Us: email [email protected] with your name, order number, and reason for return. We will issue you a Return Authorisation, which is required for processing your refund or replacement.
- Include Order Details: on the back of your delivery note or a separate sheet, write your name, order number, and reason for return. If returning due to a defect, please specify the issue.
- Repackage Items Carefully: ensure the product is in its original packaging and includes all accessories, brochures, samples, manuals, guarantees, or warranties. Refunds cannot be issued for items returned incomplete. If the original packaging is damaged, pack the product securely for return.
- Shipping: send the item to the address provided in your Return Authorisation. Please note that you are responsible for postage or shipping costs, except when returning a defective product or a product sent in error. In such cases, we will refund standard or recorded postage costs.
- Lost Returns: Wenoc does not refund items lost in transit. For protection, we recommend sending returns by registered post, so you have a record of the return.
Subject to these guidelines, Wenoc will refund the purchase price within 30 days of receiving the returned product. Delivery charges from the original order are non-refundable unless the item is defective.
Cancellations
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your purchase within seven working days from the day after receiving your goods. To cancel, please notify us in writing via email or letter, as outlined on our contact page.
Conditions for cancellation:
- Products must be unused for cancellation to apply, unless they are defective.
- Sealed or shrink-wrapped items may only be returned if defective and unopened.
- Personalised or intimate goods, or items with hygiene considerations, are non-returnable unless defective.
For further guidance, please refer to Wenoc return and cancellation policy.